Refund policy

Return & Refund Policy – ZEDRA FASHIONS

Effective Date: [Insert Date]

At ZEDRA FASHIONS, we are committed to delivering premium quality products. This policy outlines the conditions under which returns, exchanges, and refunds are accepted.

1. Eligibility for Returns

We offer a limited return policy under the following conditions:

  • Return request must be raised within 7 days of delivery

  • Product must be:

    • Unused, unwashed, and undamaged

    • In original packaging

    • With all tags and labels intact

Returns will only be accepted if:

  • The product is defective or damaged

  • The wrong product was delivered

We do not accept returns for:

  • Change of mind

  • Size issues (exchange available)

  • Minor color variations due to screen differences

2. Exchange Policy

We offer hassle-free exchanges for:

  • Size issues

  • Defective or damaged items

Conditions:

  • Exchange is subject to stock availability

  • If the requested size/product is unavailable, store credit may be issued

3. Refund Policy

Refunds are processed only under the following conditions:

  • Product is defective and replacement is unavailable

  • Wrong item delivered and exchange is not possible

  • Order is lost or undelivered by courier

Refund Method:

  • Prepaid Orders → Refunded to original payment method

  • COD Orders → Refunded via bank transfer or store credit

Processing Time:

  • Refunds are processed within 7–15 business days after approval and quality inspection

4. Return Shipping Charges

  • If the return is due to our error (wrong/damaged product) → Free return

  • For all other approved cases → Return shipping fee may apply (₹100–₹200)

5. Order Cancellation

  • Orders can be cancelled before dispatch only

  • Once shipped, cancellation requests will not be accepted

6. Return Process

To initiate a return or exchange:

  1. Contact us at: [Insert Email / WhatsApp Number]

  2. Provide:

    • Order ID

    • Reason for request

    • Images (if damaged/incorrect item)

  3. Once approved:

    • Reverse pickup will be arranged OR

    • Customer may be asked to self-ship

  4. After inspection:

    • Exchange / refund / store credit will be processed

7. Non-Returnable Items

The following items are not eligible for return/refund:

  • Items purchased on sale or discount

  • Used or washed products

  • Products without original packaging or tags

  • Innerwear or hygiene-sensitive items (if applicable)

8. Delivery & Shipping Disclaimer

  • Delivery timelines are estimates and may vary due to external factors

  • Shipping charges (if any) are non-refundable

9. Fraud & Abuse Policy

ZEDRA FASHIONS reserves the right to:

  • Reject returns that do not meet policy conditions

  • Deny service in case of repeated fraudulent return requests

  • Take legal action in case of misuse or abuse of the return system

10. Contact Us

For any queries, contact:

📧 Email: [Insert Email]
📱 WhatsApp: [Insert Number]
🌐 Website: ZEDRA FASHIONS

11. Policy Updates

ZEDRA FASHIONS reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

By placing an order with ZEDRA FASHIONS, you agree to this Return & Refund Policy.